Privacy Policy

1. Introduction

Mde Canada, operating under the brand name MDE North (referred to as we, us, or our in this policy), respects the privacy of individuals who visit our website at www.mdenorth.mom and engage our services. This Privacy Policy describes how we collect, use, store, and protect your personal information. By accessing our website or using our services, you acknowledge the practices described in this policy. We encourage you to read this policy fully and contact us with any questions.

2. Information We Collect

Contact Information

When you contact us through our website forms, email, or phone, we collect your name, email address, phone number, and company name. This information allows us to respond to your inquiries and provide information about our services.

Address Information

If we enter into a service engagement, we may collect your business address and service location. This information is used for administrative, invoicing, and operational purposes related to the delivery of our services.

Access Information

For engagements that require on-site work, we may collect facility access instructions and on-site contact details to coordinate our team visits. This information is used solely for operational coordination and is not retained beyond the engagement period.

Billing Information

We collect billing details including organization name, tax identification numbers, billing address, and payment preferences. All financial transactions are processed through secure third-party payment processors. We do not store complete payment card information on our systems.

Technical Information

When you visit our website, we automatically collect technical data such as your IP address, browser type and version, operating system, referral sources, pages visited, and timestamps. This data helps us understand usage patterns and improve our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries and service requests
• To deliver professional services and manage client engagements
• To process invoices and manage accounts
• To communicate about project status and scheduling
• To send service updates and relevant information with consent
• To improve our website and service offerings
• To comply with legal and regulatory obligations
• To resolve disputes and enforce agreements
• To conduct internal business analysis
• To prevent unauthorized access or fraudulent activity

4. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share information in the following limited circumstances:

Service Providers

We engage trusted third-party service providers for email communication, document management, scheduling, payment processing, and website analytics. These providers have access to information only as necessary to perform their functions and are contractually bound to protect it.

Legal Requirements

We may disclose personal information when required by law, court order, or government regulation, or when we believe in good faith that disclosure is necessary to protect our rights or the safety of others.

5. Cookies and Tracking Technologies

Essential Cookies

Essential cookies are required for basic website functionality such as form submission, session management, and navigation. The website cannot function properly without these cookies.

Analytics Cookies

We use analytics services to collect anonymous information about how visitors use our website, including pages visited, time spent, and navigation patterns. This data is aggregated and used to improve website content and user experience.

Functional Cookies

Functional cookies remember your preferences and settings to provide a more convenient browsing experience. These cookies do not track your activity outside our website.

6. Data Security

We implement appropriate security measures to protect your personal information. Our security practices include:

• SSL encryption for data transmitted through our website
• Secure server infrastructure with access controls
• Role-based access for staff handling personal data
• Regular security assessments
• Employee training on data protection
• Secure document storage and disposal
• Encrypted storage for sensitive data on portable devices
• Incident response procedures for data breaches

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Client records are retained for the duration of the business relationship plus seven years following its conclusion. Inquiries that do not result in engagements are retained for up to two years. Website analytics data is retained in aggregated form for up to 24 months.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your data, subject to legal retention requirements
• The right to restrict or object to processing in certain circumstances
• The right to data portability in a commonly used format
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided in Section 13. We will respond within 30 days, subject to identity verification.

9. Childrens Privacy

Our website and services are intended for business use and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites or resources. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When material changes are made, we will update the Last Updated date at the top of this page and may notify you through a notice on our website.

12. Governing Law

This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes arising from this policy shall be subject to the jurisdiction of the courts located in Toronto, Ontario.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Company: Mde Canada
Brand: MDE North
Address: 552 Saint Clarens Ave, Toronto, ON M6H 3W7, Canada
Email: shanqin@mdenorth.mom
Phone: +1 417 660 3883
Developer: This website and related digital services are operated and developed by Mde Canada on behalf of MDE North.